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Ticketmaster Said Bad Bunny Fans In Mexico Were Turned Away Due To Fake Tickets, Not An Oversell

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This past weekend, several Bad Bunny fans were denied entry into his Mexico City shows on December 9 and 10. Several customers claimed they purchased tickets through Ticketmaster, but were turned away at entry. Following the fiasco, Ticketmaster issued a statement via social media, denying an oversell of tickets and claiming that the fans had actually purchased counterfeits.

“As has been reported, on Friday an unprecedented number of fake tickets were presented at the entrance of [Estadio Azteca], purchased outside our official channels,” said Ticketmaster. “In addition to causing confusion among entrance officials, this situation generated a malfunction in our system, which for moments at a time, couldn’t properly identify legitimate tickets. It’s important to underscore that there was no oversale of tickets. Ticketmaster took the technological and logistical measures needed to ensure what happened on Friday would not happen on Saturday.”

Over 1,600 fans were turned away on the December 9 show, and 100 fans were turned away the following night. According to a report from Billboard, Mexico’s Federal Attorney’s Office for Consumers (PROFECO) conducted an investigation, which concluded that several of the counterfeit tickets were purchased through legitimate channels.

The events occurred just weeks after Taylor Swift fans filed a lawsuit against Ticketmaster after a disastrous presale for her Eras tour.

Ticketmaster Apologizes For “Unprecedented” Ticket Fraud At Bad Bunny Concert

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Ticketmaster has issued an apology after hundreds of fans were denied entry into Bad Bunny’s concert in Mexico City on Friday. The company says that an “unprecedented” amount of fake tickets were sold.

In the statement, Ticketmaster explained, “the issues with access were the result of an unprecedented number of fake tickets, which led to a not normal agglomeration of people and an intermittent operation of our system.”

MIAMI GARDENS, FL – AUGUST 12: Bad Bunny performs on stage during his World’s Hottest Tour at Hard Rock Stadium on August 12, 2022 in Miami Gardens, Florida. (Photo by Alexander Tamargo/Getty Images)

“The above generated confusion and complicated the entrance to the stadium,” the statement further explained. “With the unfortunate consequence that people with legitimate tickets were denied access.”

Bad Bunny held the concert Estadio Azteca, which boasts a capacity of over 80,000. Security told fans who were denied entry that had fake, duplicated tickets, as well as canceled tickets.

At the present time, Bad Bunny is in the midst of his “El Ultimo Tour del Mundo.” The tour is currently producing some of the most lucrative concerts in history. According to Billboard, he’s grossed more than $232 million from 21 concerts in 15 cities. In the United States, his two sold-out shows at Los Angeles’s SoFi Stadium rank as some of the highest-grossing concerts in the country’s history. Only George Strait’s 2014 farewell show in Arlington, Texas ranks higher.

Friday night’s Bad Bunny fiasco comes one month following Ticketmaster canceling the public on-sale date for Taylor Swift’s “Eras Tour.” At the time, they cited “extraordinarily high demands on ticketing system.” The U.S. Senate is also investigating Ticketmaster to determine whether they maintain a monopoly over the concert ticket market.

Estadio Azteca will be hosting another sold-out Bad Bunny show on Sunday night.

Check out Ticketmaster’s apology on Twitter below.

[Via]

Ticketmaster Ruined Bad Bunny’s Mexico City Concert For Some Fans

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Bad Bunny Mexico City 2022
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Ticketmaster’s blunders aren’t exclusive to Swifties. Bad Bunny completed his World’s Hottest Tour at Estadio Azteca in Mexico City on Friday night, and some fans weren’t allowed to witness the year’s top-grossing touring artist. According to Billboard, Ticketmaster Mexico canceled several people’s tickets “at the entrance to the show saying they were fake.”

“Dozens of people who had arrived hours and some days earlier — coming from different places in Mexico and the U.S. — were not able to get inside,” Billboard reported. They relayed an individual tearful account from the scene and adding, “some desperate fans climbed over the main gates of the stadium trying to get inside but were blocked by security.”

Ticketmaster Mexico released a statement on Saturday about the debacle:

The statement begins by apologizing to those affected by the scam and promising “a full refund to legitimate ticket holders who were unable to access” the concert. The company also pinpointed “an unprecedented number of false tickets” on the platform as the issue. “This generated confusion and complicated the entrance to the stadium, with the unfortunate consequence that some legitimate tickets were denied entry,” the statement continues.

Ticketmaster Mexico shared it will work with PROFECO to sort out the aftermath and assist in preventing future ticket fraud.

Unfortunately, fans will likely have to wait awhile for a redo. Bad Bunny pulled off two headlining tours in 2022: El Ultimo Tour Del Mundo 2022 and World’s Hottest Tour. According to his new Billboard cover story, he became the first-ever artist to earn at least $100 million on two separate shows in one year.

Bad Bunny told the publication that he plans to take a break in 2023, citing his “physical health, my emotional health to breathe, enjoy my achievements.” One thing assuredly penciled into his 2023 calendar is the Grammys, where his Un Verano Sin Ti will be the first-ever Spanish-language album up for the Album Of The Year category.

Nathan Hubbard, The Former Ticketmaster CEO, Says Beyonce Has The Album Of The Year in ‘Renaissance’

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These days, bold predictions and music releases go hand in hand. Bold predictions about music the world has yet to receive also go hand in hand, and heighten the excitement and anticipation for what has not yet been released. Now, is the prediction really that bold if it has to do with Beyonce? Well, take that up with Nathan Hubbard, the former Ticketmaster CEO, who is planting his “album of the year” flag firmly on the forthcoming Renaissance for 2022.

In a tweet yesterday, Hubbard said “I’ve heard enough. Album of the year:” and listed his choices in order. The Lemonade artist’s upcoming album coming July 29 was deemed the winner, followed by Kendrick Lamar for May’s Mr. Morale & The Big Steppers, The 1975 for their forthcoming October album Being Funny In A Foreign Language and Brent Faiyaz for his July release Wasteland.

In a follow-up tweet, he listed the number five but instead of offering a name or album, Hubbard simply said “Yes *she* is releasing something.” It is unclear who the mystery woman is, but clearly her project is good enough for Nathan Hubbard to also stamp her release as top five among a strong slate of music in 2022, both what has already been released or is set to come out.

As if anticipation isn’t already high enough for Queen Bee and The 1975, now, those who take Hubbard’s word at face value, will have a guessing game to play for another potentially groundbreaking 2022 album.

Check out Nathan Hubbard’s 2022 album rankings tweet above.